Shipping Policy
Last updated: August 24, 2026
This Shipping Policy explains how Beadrift processes and delivers orders placed through beadrift.com. Beadrift bracelets are assembled by hand to the fit and sequence selected by the customer, so production time is separate from delivery time.
Where we ship
Beadrift currently ships to customers in the United States. Available destinations, delivery methods, and rates are confirmed at checkout. If checkout does not accept an address, we are not currently able to ship to that destination.
Order processing
Most made-to-order bracelets require about 5 days to make before shipment. Orders containing components or multiple items may require additional handling time. Processing estimates begin after payment is accepted and may be longer during holidays, launches, unusually high order volume, or when a selected component becomes unavailable.
If a component becomes unavailable after an order is placed, we will contact you to approve a suitable replacement or another available resolution. We do not ship an unapproved material substitution in a custom design.
Delivery estimates and charges
Tracked delivery usually takes 10–15 days after the order ships. This is an estimate, not a guaranteed delivery date. The shipping charge and available method are displayed at checkout before payment. Any free-shipping offer applies only when the order and destination satisfy the conditions shown in the bag or at checkout.
Carrier delays, weather, transportation disruption, security screening, customs processing, and other events outside our reasonable control may extend delivery time. A missed estimated date does not by itself mean that a package is lost.
Tracking
When tracking is available, we will send the tracking information to the email address associated with the order. Tracking may take several days to show its first carrier scan or to update between international and domestic carrier networks.
Shipping addresses and order changes
Please review the recipient name, street address, apartment or unit number, city, state, ZIP code, email address, and phone number before completing checkout. Contact support@beadrift.com as soon as possible if an address needs to be corrected.
We will try to make changes before shipment, but changes are not guaranteed after production or fulfillment has begun. Customers are responsible for additional delivery costs caused by an incorrect or incomplete address they supplied, except where prohibited by law. If a package is returned to us, we will contact you about available reshipment or refund options.
Delivered, delayed, lost, or damaged packages
If tracking shows delivered but the package cannot be found, please check the delivery location, household members, building staff, and any carrier notice, then contact the carrier and Beadrift promptly. Notify us within 7 days of a delivered scan so we can help investigate.
If tracking has not updated or the package is more than 7 days beyond the estimated delivery window, contact us with your order number. We will work with the carrier to investigate and will offer an appropriate resolution when the investigation confirms loss or delivery failure.
If an order arrives damaged, keep the packaging and contact us within 7 days of delivery with the order number and clear photographs of the package and item. Damage, incorrect items, and manufacturing issues are handled under our Refund Policy.
Taxes, duties, and import charges
Taxes and any applicable shipping or import charges collected by Shopify are shown at checkout. If a government or carrier imposes a charge that was not collected at checkout, the recipient is responsible for that charge where permitted by law.
Split shipments
We may send items from the same order in more than one package when necessary. When that happens, available tracking details will be provided for each shipment, and no additional shipping charge will be added solely because we split the order.
Contact
For shipping questions, email support@beadrift.com and include your order number.